About Ivanti Neurons for HR 2022.3
Ivanti Neurons for HR enables users to easily add HR functionality into their existing Neurons for ITSM system.
Minimum platform version requirements: Ivanti Neurons for ITSM 2022.2
Prerequisites: Contact Ivanti Professional Services Organization (PSO) to obtain and install Ivanti Neurons for HR, part of the Neurons for ITSM Enterprise paid enhancement package.
Use Ivanti Neurons for HR to do the following:
• Create and manage HR grievance cases.
•Create and manage HR service requests.
•Track automated approvals required to fulfill service requests.
•Analyse how the HR department is doing.
HR User Roles
The following HR roles are available in Ivanti Neurons for ITSM. Each user role has different capabilities, roles, and responsibilities:
•HR Administrator - configures and administers the HR user roles and responsibilities.
•HR Manager - manages the overall functioning of the HR department and holds approval authority.
•HR Recruiter - manages all recruitment tasks.
•HR Analyst - manages HR-related cases and requests, a role similar to a Service Desk Analyst but limited to HR-related tasks.
Dashboards
The HR dashboards are available only for HR Manager and HR Analyst user roles and are displayed on the Home page. These dashboards provide a visual representation of data for HR Managers and Analysts. The associated reports help to track, monitor, and provide data for business decisions and initiatives.
HR Analyst Dashboards
•Active HR Requests By Service
•Active HR Cases By Priority
•My Open HR Tasks
Important: The following features are available as part of a paid enhancement package for Ivanti Neurons for HR.
•Cases Assigned to Me
Data provided from open HR Cases where you are the owner.
•My Follow Up Cases
Data provided from open HR Cases where you are the owner and the follow-up date is today or in the past.
HR Manager Dashboards
•Active HR Cases assigned to HR Team
•HR Cases Chart
•All Active VIP Cases
•Active HR Requests
Important: The following features are available as part of a paid enhancement package for Ivanti Neurons for HR.
•Cases Assigned to Teams
Data provided from HR Cases that are not closed.